Your Privacy Matters

Effective Date: April 22, 2025

Last Updated: April 22, 2025

At AdixMed, we are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our mobile application available on the Google Play Store. Our app supports three user types — Patients, Doctors, and Executives — who interact with each other for the delivery of medical and support services.

This policy complies with Google Play’s User Data Policy, including rules for handling sensitive and health-related data.

• Medical records are securely stored
• Only you and your authorized healthcare providers can access your data
• We comply with all relevant healthcare privacy regulations

1. Information We Collect

We collect personal and sensitive user data in accordance with Google Play’s requirements, based on your role in the app:

For Patients:

• Personal Information: Name, email, phone number, date of birth, gender.
• Medical Records (Sensitive Data): Health history, prescriptions, diagnostic reports, allergies, medical scans, and consultation notes.
• Device Information: Device ID, OS version, IP address, language preferences.

For Doctors:

• Professional Information: Full name, qualifications, registration/license details, specialization, consultation fees, availability.
• Contact Information: Phone number, email address.

For Executives:

• User Role Data: Name, contact details, assigned duties, support history.

Automatically Collected Information:

• Usage analytics (interactions with the app)
• Log data (e.g., errors, crash reports)
• Device and performance diagnostics

2. Purpose of Data Collection

We collect and use your data for the following purposes:

• To Provide Core App Services: Including appointment scheduling, consultations, record storage, and communication between user types.
• To Store and Manage Medical Records: Allow patients to securely store and access their medical information.
• To Verify Professional Credentials: Ensure doctors are verified healthcare professionals.
• To Offer Customer and Technical Support
• To Improve User Experience: Through analytics and feedback.
• To Comply with Legal and Regulatory Requirements

We do not use data for advertising or marketing without your explicit consent, in accordance with Google Play policy.

3. Permissions Required

To function correctly, the app may request the following permissions:

• Camera / Photo Library: To scan or upload medical reports or prescriptions.
• Storage: To upload and store medical records.
• Internet Access: To sync data and facilitate real-time communication.
• Notifications: To alert users of updates, appointments, or messages.

All permissions are requested in compliance with Google’s Permission Policy and will only be used to deliver app functionality.

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share data under the following circumstances:

• With Consent: Patients may choose to share records with doctors.
• With Service Providers: We may engage third-party vendors (e.g., cloud storage, analytics) under strict confidentiality agreements.
• With Healthcare Professionals: When the patient explicitly allows access.
• With Executives: For support or service management purposes.
• Legal Compliance: When required by law, regulation, or a valid legal request.

5. Data Security

We implement robust security measures to protect user data:

• Encryption: All sensitive data, including medical records, are encrypted both in transit and at rest.
• Authentication: Role-based login, OTP, or biometric options to restrict access.
• Data Minimization: We collect only data necessary for functionality.
• Regular Security Audits: To monitor and improve protection protocols.

6. Data Retention and Deletion

We retain your data only as long as your account is active or as required by law. You can request to delete your account and all associated data at any time by contacting us through the in-app support or at the email below.

Upon deletion:

• Your data is permanently removed from active databases.
• Backups are deleted within 30 days, unless legally required to be kept.

7. User Rights

As a user, you have the right to:

• Access the data we collect about you
• Correct inaccuracies in your profile or health records
• Request deletion of your account and data
• Withdraw consent for data sharing

You can manage most of your information through the app settings or by contacting us directly.

8. Children’s Privacy

Our app is not intended for users under the age of 18. If you believe a child has provided us with personal data without parental consent, please contact us immediately for removal.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be communicated via app notifications or email. Continued use of the app implies your acceptance of the updated policy.

10. Requesting Account and Data Deletion

Users can request the deletion of their account and associated data through the following methods:

• In-App Feature: Navigate to the settings section in the app and select the "Delete Account" option. Follow the prompts to confirm your request.
• Email: Send an email to adixinfo5@gmail.com with the subject line "Account Deletion Request" and include your registered email address and phone number for verification.

Once your request is processed, your data will be permanently deleted from active databases, and backups will be removed within 30 days unless legally required to retain them.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

• Email: adixinfo5@gmail.com
• Phone: +91 9987722739